Whether you need a private IM network or want to use public IM clients such as Yahoo! Mail, AOL AIM or Microsoft Live Messenger to communicate internally or with clients and suppliers, Our IM services provide the right solution for your needs.
Instant Messaging has proved to be a useful business tool but many organizations have been put off using it either by the high cost and complexity of implementing an in-house IM solution or by the lack of control and security of public IM clients. Our IM services offer two hosted solutions which are quick and easy to deploy and provide secure, controlled use of IM to meet the needs of your business.
Instant Messaging Security Service (IMSS) enables you to safely use public IM clients in a business environment by providing similar security and control features that you would expect around email.
Enterprise Instant Messenger (EIM) creates a secure, private IM network for real-time communication and collaboration with in-house employees, remote workers and business partners.
Why Our Hosted Services for IM?
Both of the IM solutions are backed by 24x7x365 customer service, have intuitive administrative and reporting tools within a secure customer portal, and are quick to implement and scalable. No additional appliances or software are required, and ongoing maintenance costs are minimal, plus you can trial the services for free to experience the ease of set-up and use for yourself.
Hosted Instant Messaging Security Service (IMSS) helps organizations to use compatible public IM clients more safely by providing anti-virus, URL filtering, content control and conversation logging services.
Hosted IMSS is compatible with Microsoft’s MSN, Yahoo’s Messenger and AOL’s AIM which together account for over 80% of public IM clients in use. This allows organizations to build cost effective internal and external communications networks. Our hosted service is run on our global, load balanced infrastructure providing high reliability and performance and is scalable to fit the needs of most sized business.
Use of public IM clients – both authorized and unauthorized - has been growing steadily in organizations of all sizes. These feature rich clients can be a useful business tool providing instant text and audio communications, file exchange and collaboration between teams and with external customers and suppliers.
In order to safely use public IM clients for business communications however, IT Managers need to be able to provide similar levels of threat protection, content control rules and logging capabilities as they would for email or web traffic.
Your challenge
Hosted IMSS
Results
Prevent viruses from entering your network
Multiple third party engines plus MessageLabs Skeptic™ technology provide accurate virus protection
Plug a security gap in your network by stopping viruses entering via IM
Stop data loss from your network
IM conversations & attachments scanned against your defined content control rules
Data that you have identified as sensitive or confidential is prevented from leaving your network via IM conversations
Comply with regulatory and legal requirements
IM conversations are logged and stored on our secure infrastructure
Records of IM conversations are available to download from the management portal ClientNet
Enforce company acceptable use policy
All web links in IM conversations are checked against our URL database and known virus sites
Your network is protected from sites known to be harboring viruses and spyware and your acceptable use policies are enforced
Securing use of the leading public IM systems
IMSS is compatible with Microsoft’s MSN, Yahoo’s Messenger & AOL’s AIM
Helps staff to use public IM clients for business communications more safely
For peace of mind our hosted IMSS includes 24x7x365 support
Hosted IMSS is a hosted service, processing your IM traffic at the Internet level so requires no hardware installed at your site. IM conversations going to or coming from your organization pass through our data centers where they are:
checked for links that lead to websites known to be infected with viruses or spyware
comprehensively scanned for known and unknown viruses
matched against your content control policies
Conversations that are deemed to be malicious or suspicious, or violate your policies are automatically blocked while all other messages proceed to the intended recipient’s IM client, with no noticeable delay. Notifications and block messages are configurable to your requirements.
Every message is safely logged in our secure infrastructure and reports can be downloaded from the management portal, ClientNet.
Getting started
Implementing Hosted IMSS is a fast and easy process, with service administration and management via an easy to use web portal. Ongoing costs are predictable with a fixed monthly fee based on the number of users connected to the service. New employees can be added easily as your business grows.
Converged Threat Protection
Hosted IMSS can be purchased separately or can be combined with our email and web security services for protection and control across all protocols. All services are administered through the same web based management portal, ClientNet, and include 24x7x365 telephone and email support from our Global Client Support teams.
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